Traveller with a suitcase beside a chauffeured car

Concierge Service

Our concierge team takes care of every detail, from accommodation and visas to fully planned journeys and corporate events.

Service

Name

Phone

Your personal data will be processed in accordance with our

Your personal travel assistant

Our team has more than 20 years of experience managing complex travel projects. A dedicated concierge manager supports you 24/7: route planning, booking luxury properties, yacht and helicopter charter.

Guest walking from the car to a private jet, crew waiting at the stairs

destinations

150+

flights

5 000+

concierge

24/7

privacy

100%

Global Concierge Services

Private jet charter

Private jet flights worldwide, any route, any time. Plus helicopter transfers and air taxi.

Documents & visas

Passports, short- and long-term visas (Schengen, USA, UK) and residence permits.

Air tickets & airport VIP

Scheduled flights worldwide at rates below online booking sites, Fast Track and VIP Meet & Greet.

Hotels & yachts

The best hotels and residences at preferential rates, plus yacht rental and charter for holidays and events.

Events & experiences

Tickets to concerts, theatre and sports, tables at the best restaurants and private tours with personal guides.

Transfers & 24/7 support

Luxury cars with a personal chauffeur, and a concierge with you throughout your journey, around the clock.

Contact Form

Call our concierge team

Call us

Dubai

+971 50 357 66 06 Message on WhatsApp

Cyprus

+357 25 123 456 Message on WhatsApp

Category	Examples
Identity data	Name, title, date of birth, nationality, gender, photograph, signature, passport, Emirates ID or national ID details and copies
Contact data	Email address, telephone number, messaging handles (for example WhatsApp or Telegram), postal address
Professional and corporate data	Employer, position, company details, directors, shareholders, ultimate beneficial owners, authorised signatories, licences
Due diligence and screening data	Source of funds and source of wealth, politically exposed person status, sanctions and adverse media screening results, tax residence, references
Engagement and service data	Requests, itineraries, travel documents and visa details, booking details, guest lists, accommodation, lifestyle and dietary preferences, communications with Suppliers; for charter flights, passenger manifests, flight details, and baggage, pet and dangerous goods information
Sensitive personal data (only where necessary)	Health, medical, dietary or accessibility needs that may reveal health or religion, fitness-to-fly and medical certificates, information about medical devices, medical oxygen or mobility aids, biometric data in identity documents, and data about children travelling as guests
Financial data	Bank account details for invoicing and refunds, payment confirmations and invoices. Payment card details, processed by our payment provider or, where you provide them to us directly, kept only for as long as needed to process the payment.
Communications data	Emails, messages, call notes and correspondence
Technical and usage data	IP address, browser type, device identifiers, pages viewed, time and date, referring site, approximate location, cookie identifiers
Marketing data	Your subscription and communication preferences

Purpose	Legal basis
Responding to enquiries and preparing proposals	Steps at your request before a contract; consent
Providing the Services, including arranging Suppliers, bookings and logistics	Performance of a contract
Passenger manifests, advance passenger information, and the border, customs and aviation security requirements of aircraft operators and of the states of departure, arrival and overflight of a flight	Performance of a contract; legal obligation
Client due diligence, anti-money laundering, sanctions screening, and reporting to authorities	Legal obligation
Fraud prevention, security of the Website and our systems	Legal obligation
Invoicing, accounting, tax and record-keeping	Performance of a contract; legal obligation
Establishing, exercising and defending legal claims, and enforcing our terms	Legal claims and proceedings
Direct marketing and newsletters	Consent

Data	Retention period
Client due diligence and transaction records	Five (5) years from the end of the business relationship or the completion of the transaction (whichever is later), and longer while any inspection, investigation or proceeding is pending, as anti-money laundering law requires
Contracts, engagement records and correspondence	Five (5) years after the Engagement ends
Passenger manifests and flight records	Two (2) years after the flight, and longer while any claim, inspection or proceeding is pending
Invoices, accounting and tax records	Seven (7) years from the end of the relevant tax period, as UAE corporate tax law requires
Enquiries that do not become an Engagement	Only as long as needed to deal with the enquiry, and deleted afterwards unless the law requires longer retention
Marketing preferences	Until you withdraw consent, plus a minimal suppression record

Concierge Service

Your personal travel assistant

Global Concierge Services

Private jet charter

Documents & visas

Air tickets & airport VIP

Hotels & yachts

Events & experiences

Transfers & 24/7 support

Contact Form

Call our concierge team

1 SCOPE

2 PERSONAL DATA WE COLLECT

3 HOW WE COLLECT PERSONAL DATA

4 WHY WE USE PERSONAL DATA AND OUR LEGAL BASIS

5 MARKETING

6 WHO WE SHARE PERSONAL DATA WITH

7 TRANSFERS OUTSIDE THE UAE

8 HOW LONG WE KEEP PERSONAL DATA

9 SECURITY AND BREACHES

10 YOUR RIGHTS

11 AUTOMATED DECISIONS

12 COOKIES

13 CONTACT FORM, EMAIL AND MESSAGING

14 SENSITIVE PERSONAL DATA AND CHILDREN

15 THIRD-PARTY WEBSITES

16 CHANGES TO THIS POLICY

17 CONTACT

18 GOVERNING LAW AND LANGUAGE

By using the Website, you accept Parts A and C of these Terms. By submitting a Request, accepting an Engagement Confirmation or receiving the Services, you accept these Terms in full. If you do not accept them, do not use the Website or instruct Jet Global.

1 DEFINITIONS AND INTERPRETATION

2 WHO WE ARE AND OUR STATUS

3 STRUCTURE, ACCEPTANCE AND ELIGIBILITY

4 USE OF THE WEBSITE

6 INTELLECTUAL PROPERTY IN THE WEBSITE

7 THIRD-PARTY LINKS, CONTENT AND MESSAGING PLATFORMS

8 WEBSITE AVAILABILITY AND LIMITATION OF LIABILITY FOR WEBSITE USE

9 ENQUIRIES AND ELECTRONIC COMMUNICATIONS

10 PRIVACY AND COOKIES

11 ENGAGEMENT

12 THE SERVICES

13 CAPACITY, SUPPLIERS AND THIRD-PARTY SERVICES

14 CLIENT OBLIGATIONS AND WARRANTIES

15 KNOW-YOUR-CLIENT, DUE DILIGENCE AND REPORTING

16 SANCTIONS, EXPORT CONTROLS, ANTI-CORRUPTION AND PROHIBITED ACTIVITIES

17 FEES, EXPENSES, COMMISSIONS AND PAYMENT

18 CHANGES, CANCELLATIONS AND REFUNDS

19 DELIVERABLES AND INTELLECTUAL PROPERTY

20 CONFIDENTIALITY

21 PERSONAL DATA

22 STANDARD OF CARE AND DISCLAIMERS

23 LIMITATION AND EXCLUSION OF LIABILITY

24 INDEMNITY

25 SUSPENSION AND TERMINATION

26 FORCE MAJEURE AND CHANGED CIRCUMSTANCES

27 NON-CIRCUMVENTION AND NON-SOLICITATION

28 NOTICES, ELECTRONIC COMMUNICATIONS AND SIGNATURES

29 ASSIGNMENT, SUBCONTRACTING AND AFFILIATES

30 GENERAL

31 GOVERNING LAW

32 DISPUTE RESOLUTION

33 LANGUAGE

34 CONTACT

C1 APPLICATION

C2 DEFINITIONS

C3 NATURE OF THE CHARTER ARRANGEMENT

C4 QUOTATIONS AND FORMATION

C5 CHARTER PRICE

C6 PAYMENT

C7 CANCELLATION BY THE CLIENT

C8 CHANGES, TIMING AND DELAY

C9 PASSENGERS, DOCUMENTS AND BAGGAGE

C10 SUBSTITUTION OF AIRCRAFT OR OPERATOR

C11 OPERATOR’S AUTHORITY AND RULES

C12 DISRUPTION AND REFUNDS

C13 SANCTIONS AND AVIATION RESTRICTIONS

C14 CLAIMS